Privacy Policy
Flowy ("we", "us") respects your privacy and handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, and how you can contact us.
Information we collect
- Information you give us: your name, email, phone number, delivery and billing address, and any messages you send us.
- Order information: the products you buy and payment confirmation. Card details are handled by our payment providers; we do not store full card numbers.
- Device and usage information: such as IP address, browser type, pages viewed and how you arrived at our site, collected through cookies and similar technologies.
How we use it
- To process and deliver your orders and handle returns.
- To answer your questions and provide customer service.
- To send marketing emails if you have opted in. You can unsubscribe at any time using the link in each email.
- To improve our website, prevent fraud and meet our legal obligations.
Sharing your information
We share information only with service providers who help us run our business, such as Shopify (our e-commerce platform), payment processors, delivery companies, and email and analytics providers. Some of these providers may store information outside Australia, including in the United States and Canada. We do not sell your personal information.
Cookies
We use cookies to keep our store working (for example, your cart), to understand how our site is used and, where you consent, to show you relevant advertising. You can control cookies through your browser settings.
Security and retention
We take reasonable steps to protect your information and keep it only as long as needed for the purposes above or as required by law.
Access and correction
You may request access to, or correction of, the personal information we hold about you by emailing hello@theflowy.com.
Complaints
If you have a privacy concern, please email us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes
We may update this policy from time to time. The latest version will always be on this page.
Contact
hello@the-flowy.com