Refund Policy

Change-of-mind returns

You may return items within 30 days of delivery for a refund to your original payment method. Items must be unworn, unwashed and in original condition with all tags attached. Change-of-mind return postage is paid by the customer, and original shipping costs are not refunded.

Exchanges

We are happy to exchange items for a different size or colour, subject to availability. Your first exchange on each order is free.

How to start a return

Email hello@the-flowy.com with your order number and the items you would like to return or exchange. We will reply within one business day with instructions.

Refund timing

Once we receive and check your return, we will process your refund within 5 business days. Your bank or payment provider may take a few more days to show the credit.

Faulty, damaged or incorrect items

If your item is faulty, damaged in transit or not what you ordered, please email us within 30 days with your order number and a photo. We will pay return postage and offer a repair, replacement or refund as appropriate.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. This policy does not limit those rights.